Royal Air Systems, Inc.
  • Customer Service
  • North Reading, MA, USA
  • Full Time

Are you an experienced Service Dispatcher who is friendly and knows how to provide top-quality customer service?  If so, your talents will directly contribute to the services we provide to the residents in the Boston Northshore area and we encourage you to apply for this opportunity.  This is a full-time position and pays anywhere from $18-$20 an hour depending on experience. The hours are Monday - Friday 7:30 am to 4:30 pm, with 1 hour lunch. Apply today!

About Royal Air Systems

Royal Air Systems, Inc. has spent the last 36 years providing home comfort solutions to families in Boston's Northshore communities. We have had the privilege to design and install heating and air conditioning systems to make each home truly comfortable regardless of the weather.

We believe that our Dispatchers are the face of our company and huge reason why we are growing and successful. We truly value each of our employees and the difference they make each day.

Benefits for the Service Coordinator - Dispatcher Position

  • Competitive pay
  • Sick pay
  • Paid holidays
  • Health/Dental Insurance
  • 401K
  • Vacation Days after 1 year
  • Aflac

A Day in the Life of a Service Coordinator - Dispatcher

The Service Dispatcher serves as the front-line liaison between customers and prospective customers and the company.  They answer incoming telephone calls, assess the needs of the customer and works with technicians and sales to schedule the appropriate appointments.  They will manage day-to-day work flow efficiently while providing best in class service to our customers.  In addition, responsibilities include processing paperwork, processing credit card payments, ordering parts and other duties as directed by management.

What you Need to be Qualified for the Service Dispatcher Position

  • Minimum of two years' experience dispatcher experience, preferably in the home services industry
  • The ability to multi-task in an ever-changing environment with minimal supervision
  • Computer skills and data entry skills
  • Excellent verbal and written communication skills with associates, superiors, vendors and customers
  • High School Diploma or equivalent
  • Work well under pressure & good stress management skills

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information.  We look forward to meeting you!

Royal Air Systems, Inc.
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